Crypto marketing guarantees and refund terms

What does a crypto marketing guarantee cover?

A crypto marketing guarantee covers the work and placements explicitly listed in the approved scope. It gives both sides a shared reference for what will be delivered, when it is due, and what evidence will confirm completion.

A useful scope avoids broad promises such as “more visibility” on their own. Instead, it names the campaign format, platform, agreed placement or production task, delivery window, and any approval steps that are part of the work. For example, a booked visibility placement is distinct from a promise that a listing will be accepted or that a particular audience response will follow.

Before approval, check that the document answers these questions:

• Which platform, placement, or work product is included?
• What counts as completed delivery, and what proof will be shared?
• Which assets, access, or approvals must the client provide?
• What remedy applies if an agreed deliverable is not completed?

This scope-to-proof review is part of how MegaSatoshi checks commitments before kickoff. See how we work for the wider planning and review process.

How are placements verified and reviewed?

A placement is verified by comparing the agreed deliverable with evidence of its delivery on the named platform. The evidence format should be agreed in advance, since a live page, a platform confirmation, or a campaign record may be appropriate for different kinds of work.

MegaSatoshi uses a scope-to-proof review: the account lead checks each completed item against the approved scope, records the evidence available, and flags any mismatch for follow-up. The client should receive a clear delivery record rather than a general statement that a campaign is complete. For placements with a limited display period, the record should also identify the relevant timing where that information is available.

For a straightforward review, prepare or confirm:

• The final project name, token details, and destination links.
• Approved copy, images, and any required platform access.
• The named contact who can approve materials and respond to questions.
• The evidence format expected for each deliverable.

If the commitment concerns a listing or profile, review the specific scope alongside the relevant listing and verification services. The record should make it possible to distinguish work delivered from a platform decision still pending.

How are make-goods and refunds handled?

Make-goods and refunds are handled according to the written terms for the specific engagement. The proposal should state which remedy applies to an undelivered agreed placement, what evidence is needed to assess the issue, and whether the remedy is a replacement placement, a refund, or another agreed resolution.

There is no single remedy that fits every format. A placement that can be rescheduled may be handled differently from a completed creative deliverable or a third-party submission. That is why the remedy should be clear before approval, rather than inferred after a concern arises. If the proposal does not explain what happens when a listed deliverable is not completed, ask for the wording to be clarified before authorizing work.

If you raise a delivery concern, include the relevant scope item, the evidence you received, and a concise description of the discrepancy. The account lead can then compare the record with the agreed terms and confirm the applicable next step. Review the terms of service and pricing information alongside the proposal; the project-specific scope remains the reference for its deliverables and remedies.

What should each party prepare before approval?

A clear kickoff depends on the client and agency confirming their respective responsibilities before work is authorized. The client provides accurate project information, approved assets, platform access where required, and a responsive decision-maker; MegaSatoshi prepares the scope, delivery checkpoints, and evidence approach for review.

Use this checklist during the approval review:

• Confirm the project name, official links, and the exact platform or placement.
• Provide current brand assets, approved claims, and any required disclosures.
• Identify who can approve copy and creative, and how approvals will be recorded.
• Confirm the delivery schedule, dependencies, and expected proof for each item.
• Read the make-good or refund language and resolve unclear terms in writing.

This preparation reduces avoidable delays and makes it easier to assess completion against the same record. It also helps separate agency responsibilities from information or approvals the client must supply. For account-specific questions, contact our team with your project details and proposed deliverables. We will review the checklist, clarify the scope and remedy wording, and provide the written commitment for approval before kickoff.

Which outcomes remain outside the commitment?

A delivery commitment is not a promise of a particular market response. For third-party placements, platform review, listing eligibility, display rotation, and changes to platform rules remain outside MegaSatoshi’s control; price movement and viral reach are not deliverables. We commit to the work and placements written into the approved scope, and identify relevant platform dependencies before launch.

This distinction matters when evaluating campaign proposals. Ask whether a statement describes work the agency can deliver, or an outcome influenced by a platform and audience. If the latter is important to your decision, treat it as a target for planning and measurement, not as a guaranteed result. The written scope should preserve that distinction while still giving you specific deliverables, verification steps, and a remedy path for work that was agreed but not delivered.

For a broader view of the agency’s operating principles, read about us.